Why are Return Policies Essential?

Return policies are the set of rules a retailer puts in place to manage and see how customers return and exchange unwanted merchandise purchased. A return policy keeps the customer abreast of the rules guiding the return and exchange of merchandise. The policy tells customers what items can be returned, the reasons for their return, and the timeframe the return of such a commodity can be granted.

Electric Picks Jewelry Return Policy

Electric Picks Jewelry makes available a return policy that affords their customers a return of unwanted merchandise provided they meet the stipulated criteria. Electric Picks Jewelry is poised at providing their customers with huge customer service and making a return an easy thing for their customers.

Electric Picks Jewelry Return Policy Criteria

For your return request to be granted at Electric Picks Jewelry, the following criteria must be upheld:

The returned items must be unworn and in the same condition as when it was gotten. The return must be made within fourteen days of deliveryMerchandise returned must be in its original position with all the tags intact The merchandise returned must not be engraved  or customized

If the above conditions are met, then the return request will be granted and addressed accordingly. If the request is granted, your refund will be processed immediately. 

Electric Picks Jewelry also makes provision for a lifetime guarantee whereby the customers are assured that if anything should happen to the item, they will help to repair or re-plate the item at any time. 

To initiate the repair process, the customer should contact the customer care team. 

Getting Jewelry from a Jewelry Shop

– General Case Scenario

When you get your jewelry from a jewelry shop, it’s a human default that you certainly want to go for the one that has a satisfactory quality and is fit for its purpose. The opportunity of buying from a jewelry shop is that you will have an opportunity to check for any defects, dents, or imperfections before the purchase. Another opportunity that comes with buying from a jewelry shop is the possibility of speaking to the jewelry shop staff. These staff may give up-to-date information on the jewelry and how it could be best used and maintained. 

If applicable, ask the retailer to demonstrate how to use certain jewelry you want to purchase, take a close look at your purchase, and examine the overall appearance to ensure the items are in your best interest.  Having done all the examinations and left the shop, it will be harder to argue any marks, scratches, or imperfections because such possibilities must have been examined. Irrespective of the good condition of the jewelry, to be on a safer side, do ask about returns, insurance, and if applicable, any document supporting the item you just purchased 

Returning Your Jewelry

Even though many companies extend your statutory rights, do not have the erroneous thought that smaller jewelry shops will replicate that.  Politely ask the retailer if there is a return policy that extends your statutory rights. The return policy will serve as a guide for you in case there will be a need to return the item. 

Most items are not of the same make-up which makes them different from each other. Do not have the erroneous assumption that since a certain item can withstand a level of wear and tear and manner of handling, so all items can be treated similarly.

When are you eligible for a return?

If you perceive that there may be a likelihood of a return, then request the retailer’s agreement and demand that the return period should be written on the receipt. Under your statutory rights, you are not qualified for a refund unless there is a fault that was not caused by misuse, an accident, normal wear, and tear, or by not following the care instructions. 

If there is a problem that is not your fault or not caused by wear and tear, if it seems fit to meet the return requirements, then contact the jeweler immediately and report the problem. If you purchase the jewelry locally, visit the jeweler. Take the item and ensure it is as clean and packed as new and take along any proof of purchase with you. 

If the fault was there at the point of purchase and you have used it like that a few times, it is logical to accept a repair. If the repair comes out unsatisfactorily, then you can push for a replacement or refund. 

Repairs: During the repair, it should be done in earnest without posing any inconvenience and strive to return it to a satisfactory condition. If this is not done satisfactorily, you can make a case for the item to be replaced or compensated, in monetary form or the cost of repairing the item. 

Buying Jewelry Online

By buying jewelry online such as from a website, a TV channel, or by mail order, you will not have the privilege to see the item in person but only rely on images and descriptions. In this situation, the law gives you additional protection. 

Canceling Orders:

Under the Consumer Contracts Regulations, you have the grace of fourteen days from the day of receipt to cancel a contract for items ordered by telephone, mail order, e-mail, or fax.

When you get your jewelry, you can cancel your order for any reason. If you have lost interest in the item, you have the right to cancel your order and this can be done within the Fourteen-day ‘cooling-off’ period. To cancel your order, which can be done anytime within the fourteen-day period, you may use any letter, fax, or e-mail to inform the seller. 

Refunds for Cancellation:

If you have made payment for the items, your money must be refunded within 30 days of canceling the order. The refunded money must be able to cover the original jewelry purchase and delivery costs. Depending on the contracts, you may have to meet the costs of sending the items back to the seller.

Return policies are the set of rules a retailer puts in place to manage and see how customers return and exchange unwanted merchandise purchased. A return policy keeps the customer abreast of the rules guiding the return and exchange of merchandise. 

Electric Picks Jewelry makes available a return policy that affords their customer to make a return of unwanted merchandise provided they meet the stipulated criteria. Electric Picks Jewelry is poised at providing their customers with huge customer service and making a return an easy thing for their customers

How many days after purchase am I liable to make a return at Electric Picks Jewelry?

You may make a return within 14 days of delivery provided you meet the conditions.

How can I initiate the repair process at Electric Picks Jewelry?

To initiate the repair process, contact the customer care team at customercare@electricpicks.com