But, if this unfortunate incident does happen, it is best to not panic and think of how to handle the situation ahead. This guide will help the EE phone users in case they lose it or get stolen.
If you find out that your phone has been stolen or you have lost it somewhere, then there are chances you might get it by doing the following (if you are lucky):
Call/TextLocateReport
Call/Text
When you get to know that your phone is lost, try calling on it from somebody else’s phone. In case you misplaced it, you will find it when it rings.
If some noble person picked it, he/she might answer the call, locate you and return it. If it is stolen, then there is no chance the thief will answer your call.
Locate
If that does not work, then you can track your phone. You can do this if your phone supports the feature of tracking. This functionality is active only if your phone is on and the internet is working.
The first thing a thief will do is switch off the phone, hence it will not be possible to track them in that case. If you left it somewhere, you will be able to track it down.
Tracking steps for iOS users:
Sign in to your iCloud account and go to – Find My iPhoneTrack the phone and make it ring
Tracking steps for Android users:
Sign in to your Google account and go to – Find My DeviceTrack the phone and make it ring
Report
If nothing of the above works, then it is better to report it to your Customer Service Executive.
Hopefully, if your screen is locked then the thief cannot get inside the phone. It is better to be safe than sorry, so make sure you change all your passwords so that no one else can enter it.
What to do on losing EE Phone
Once you are confirmed that you have lost your EE phone, call customer service. Their timings are 8 am to 9 pm Mondays to Fridays, and 8 am to 8 pm Saturdays and Sundays.
From EE mobile, dial 150From another mobile – dial 07953-966-250International Call Number – +44-7953-966-250
Insurance Cover on EE Phones
Do not feel dejected if you have lost your EE phone. The good news is that if you have bought their insurance plan (Damage Cover or Full Cover), you can get the replacement the next day.
Call their customer service number mentioned in the above section.
What Happens after you report your device stolen or lost?
The customer service will do the following once the receive your request:
Block your device and suspend the account so that no one can use itSend you a new SIM card (delivery charges payable)
Conclusion
You cannot ease the pain of losing your valuable mobile phone, it is gone. But the least and best you can do is keep your data and personal information safe and secure.
If you have insurance cover, then you will get a replacement phone, otherwise, you can just block your phone to avoid its misuse by anyone.
Our mobile devices have a lot of personal data like passwords, banking apps, etc. Losing the phone means putting your bank accounts at risk too.
Thus, it is better to inform customer service right away to make your device non-usable by the person handling it at that time.
Q1. What if I lost my EE phone and then found it?
You are lucky! If you have already complained about your lost phone to customer service and asked them to block it, then call them back and request to unlock the phone.
They will ask you a few important security questions to check if you are the real owner. You will have to wait for up to 24 hours to get it active again.
Q2. What if I do not call customer service in the first 24 hours?
If you fail to inform the company about the theft or misplacement of the phone, then you will be liable to pay for all the bill charges incurred, even after you have lost it.
Q3. How to keep my phone traceable?
Nothing can be done once it is lost or stolen. But as a precaution, it is better to keep the ‘Track My Phone’ option active as soon as you buy your phone.
Q4. How much will I have to pay if I am not able to call customer service within 24 hours?
You will have to pay a maximum of 100 UK pounds for any illegitimate usage. Beyond that amount, the cost will be covered by the company.
