eBay’s Jewelry Return Policy
eBay’s return policy states that if an item does not get delivered to you, is not the item you purchased, or is not in good condition, you’re allowed to request a refund or exchange and have the item returned to the seller.
Let’s have a more in-depth look at the return policy process and all there is to know about eBay.
How eBay works?
Pierre created eBay with the intent of matching sellers to buyers.
The platform has sellers creating accounts and then receiving an online site under eBay. This is where their goods or services are advertised to customers. Customers search for a desired item or service and will select from the results, the provider or seller they’re willing to purchase from.
The Return Policy and How it works?
If the piece of jewelry you purchased on eBay doesn’t match its description, is not in good condition, or is missing some parts or stones, then you can request a refund or exchange.
To carry out this process, you will need to find out whether the seller accepts a return in the first place. If the seller does process returns, you should follow the steps below.
Go online, under your eBay account, select the item you want to return from the recent purchases tab. Thereafter, the seller will get back to you. This process of the return must should most probably be completed within 3 days. You can monitor the status of your return application under the purchase history tab.
The seller will then choose to accept or deny your request for a refund, depending on the reason for that return.
If your request to return the item is accepted, you will be mailed a return shipping label from eBay or the seller.
In some circumstances, you may be asked to purchase the shipping label, and this will be paid for with some of the refund fees. On the shipping label, you will also receive a date by which you’re supposed to have the item mailed back. If the item isn’t mailed back by the given date, then eBay will mark the return as closed and you will not be able to return the item anymore.
As with all return policies for merchandise purchased online, you will have to have a tracking number attached to the item after mailing it. This is to help with security issues, delays, or any other issues you may have with the return process. Note that for jewelry worth over $750, a signed confirmation will be required to process the return. This is for security reasons.
As soon as the item is received by the seller, your refund will be processed within two working days.
Before Shipping off the item there are conditions to note
Before mailing the piece of jewelry back, you must confirm whether the item is still in the shape or condition it was in when you purchased it.
Also, the packaging or method of securing the item should ensure that it will not be exposed or prone to any damages during shipment. Otherwise, an amount will be deducted from your refund fee. This will be to cover the loss to the seller.
What happens if a seller cannot assist with the return?
If a seller is unable to assist with the return, you will have 21 days since the delivery of the item, to request help from eBay.
eBay will then contact the seller, fix any issues, and then process the return on your behalf.
eBay’s refund policy on jewelry states that an item may be returned if it doesn’t fit the item description on the site. This is also true for any item that is defective with missing or damaged parts.
The return will have to be requested online. You will receive a return shipping label if the request has been approved. Once the item has been received, your refund will be processed within two working days.
You may have some other questions about the return policy. Some of the most popular questions have been answered below.
What should I do if I no longer want to return an item?
You can cancel the return request online.
Who is responsible for the tracking order when mailing the item back to eBay?
It is important to note whether the seller wrote down the tracking number for the item on the shipping label. If the return shipping label was directly from eBay, then the tracking number will be there. However, if the seller did not provide you with one, you will be responsible for providing one.
Are there any shipping fees for a return?
This depends on the reason for the return. If the issue is due to the seller’s misunderstanding or mishandling, then the fee will be payable by the seller.
