Return Policy of eBags.com
eBags, like all other top brands, offers customer service in the best ways. The return policy is for the benefit of the customers and to make them feel at ease as well. Nobody is 100% sure when buying something online, likewise, the product may sometimes have a fault, for which the return policy is devised. The return policy protects the buyer and so gives him a free will to purchase anything.
Few Common Questions
What is the return policy for eBags?
eBags gives satisfaction to their customer via a return policy that states that the buyer can return the online purchased product within 30 days of the original shipped date. Also the product aimed to be returned should not be used. It should be in its original condition without any damage caused.
How many days the return policy procedure may take?
Nearly 14 business days are required by the company to process the return request and to refund the cost of the product to the customer’s credit account.
Why is there a need for a return policy?
A return policy is needed because sometimes in online shopping, the product’s images may vary in their color and appearance, as well as in fabric (which the customer may not have enough knowledge about), which leads to the return of the product.
How is the return policy effective?
It is effective in a way that it allows the customer to choose another product without having to do much effort.
What should be the requirements of the return policy?
The product must have a tag attached on it. The product must not be damaged or broken, if in case it is already damaged, then place a complaint as quickly as possible. It should not have been used. It should be returned before the deadline period.
What are the charges for returning the product?
Cost of return shipping is to be deducted from the refund which is described as follows:
Return of travel items: $14.99
Return of non-travel items: $9.99
Besides these charges, there are no other charges to be paid.
What are the instructions to Return the product?
Visit the company’s website. Go to the online return center and select the form for the return of the product. Enter all the correct information of the order and the personal information which includes the customer’s name, email address, and order number. Take a printout of the issued prepaid print label and return authorization. Place it in the return package, so that the procedure may be quicker.
Besides obtaining help through the website, one can mail them too. Also, chat support is available which could be of great help as well. A mail may require at least two days to respond back.
What happens if the product delivered is damaged?
ebags.com claims to have all orders checked and damage-free. But in a rare case, if the product appears to be damaged, they offer a full refund except for the return delivery charges.
Can items be exchanged despite simply returning?
No, the items cannot be exchanged. ebags.com doesn’t offer to exchange the products. The customer has to pay for the return delivery charges and after the company has refunded the product, the customer has to place a new order.
What is the return policy for the sale/custom items?
The items that are on sale cannot be exchanged at any cost. This is nearly seen in almost all the shopping brands that don’t accept the items that are on sale. Whereas the new arrivals always have the privilege of exchange and return.
Does the return policy bring benefits to the customer?
It does benefit the customer in a sense that he can get his product (which he was not satisfied with online buying) exchanged with nearly the same refund. but on the other hand, it is a bit troublesome too. It is because the customer has to follow the entire procedure to get his product returned and this has to be done within time, i. e. within 30 days of the shipment date. Despite that, the charges of returning the product is another drawback, because if the product is not too expensive then it would be a waste to return it. But if the product is costly, then returning it would be a wise choice.
What is the eBags customer service number?
Contact number is 1-800-820-6126
