Eastbay has a reliable and a bit more complicated return facility available for its customers. You can file a return request for your product within 90 days from the actual date of shipment if the item is in a worn-out state and only if all the original receipts and tags, including the price tag invoice, are intact along with the original packaging. The return can be either through mail or by directly returning it in the stores. The refund is credited to the original payment method once the items are received. A free return shipping facility is available for all domestic orders.
Restrictions Regarding The Return Policy
Like many other companies, Eastbay has a return policy that is a little complicated, making the overall return process bothersome. The return policy of Eastbay includes certain restrictions that must be kept in mind while ordering as well as while returning the item or the product. The following restrictions apply on the orders while filing a return request or during the returning process:
The purchases made through PayPal must be returned through the mail. Eastbay does not accept returns for cash-on-delivery orders. International or orders made outside the United States are not eligible for returnThe free return policy is not applicable to orders made in bulk or direct orders from manufacturers. For overnight return shipping or express return, all the shipping costs must be borne by the customer. You may be charged with Restock fees in some cases. In-store exchange is unavailable for Klarna. Klarna must be shipped to Eastbay, and the refund will be credited to the original payment method within 5-7 business days.
Free Return Policy
Eastbay keeps into consideration the satisfaction of its customers. So if unsatisfied by the product, its quality, or delivered with the wrong product, Eastbay provides the customer with the returning policy. The free return facility can be availed for orders made domestically, i.e., for the orders with the standard delivery being made in the contiguous United States and APO/FPO addresses. You can use this facility with the SmartLabel available on the invoice of your order. The free exchange policy excludes the orders made directly with the manufacturers or orders made in bulk.
Filing A Return On Eastbay
If the items you order are not as good as you expected or are defective in any way or other, they can be returned and you can request a refund. You can initiate a return request for your orders on Eastbay through the following ways:
Through Phone: You can place a return through a phone call on Eastbay. You can call their customer care services between 6:00 a. m. to 12:00 a. m. CST. However, there are some exceptions. You need to make a call to the Icon Fitness customer service to return orders having items from brands including Weider, Reebok, iFit, Proform, FreeMotion, and call the Impex Fitness Customer service for orders having items of the merchandise from Steel Body or Marcy.
Online through Chat: The customers are provided with the facility of chatting with the customer care service team of Eastbay to help them out with any inconvenience they are facing. Just go on the Eastbay official website. Open the Contact Us page. On the bottom right corner of the page, select the Support button and ask them to help you with your return. On Company’s website: Visit the return exchange page on their official website is, https://eastbay. readyreturns. com/. Via Email: The Return can be initiated by writing them on the official email address of Eastbay. Their official email id is customrecare@eastbay. com. You can write to them here and ask for further instructions. Shipping through direct mail: The return will be qualified for free return shipping if the order rules out all the restrictions mentioned above. However, if that is not the case, the customer can make a return where all the shipping prices are taken care of by the customer. In-store return: You can walk into any of the Eastbay stores and request for the return of your order, given that all the return conditions can be implied on the product you are returning.
Test Run Program
You can return the spikes and cleats if they get worn out within 30 days of purchase under the Test Run Program. Under this program, you can purchase one of your favorite spikes or the spikes that have caught your eye. And if the spikes or the cleats you have purchased get damaged or worn out while you use them, and if the period since you have bought the shoes is less than or equal to 30 days, you can return them.
Conclusion
Eastbay has always tried to provide its customers with the best service they can. Hence, the easy return policy and the convenient ways like free return, facility of in-store return, the test run program, and many such are just a cherry on the cake. The customer just has to ensure if the return they are going to initiate satisfies the conditions of the return policy, which are explained above in detail.
